Coordinate with system administrators on operating system and other security updates to minimize impact on operations.Assist with technical needs for special projects (Elections, THON, Homecoming, etc.).Perform upgrades to broadcast applications, creating customized workflows to support the needs of media center faculty and staff.Create and maintain backups of important systems and files.Troubleshoot operational issues, configure audio and video encoders.Manage individual and group permissions for systems (SAN, Inception, KVM, etc.).Provide intermediate to advanced desktop support and vulnerability remediation.Train and evaluate new service desk staff, wage, and student employees. ![]() Assist in creation/maintenance of process and performance improvement efforts.Research and provide recommendations for both internal IT and Bellisario users.Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures.Track, analyze, forecast, and provide regular updates on Software/Hardware throughout its lifecycle to management.Perform hardware/software evaluation and report recommendations to management.Remediate workstation vulnerabilities through system/software updates and patching.Provide high level computing support for users with computer hardware, peripherals, computer configurations and software analyze, research, and resolve complex end-user escalation incidents or issues and troubleshooting from other IT support staff.Supported devices include computers with Windows, Mac, and Linux operating systems (a variety of versions and distributions), Android and iOS mobile devices, and miscellaneous printers, peripherals, and web-conference technologies. The successful candidate will serve as a subject matter expert who will server both as the primary on the college's broadcasting technologies needs and along with other members on the IT team to perform advanced diagnostics and troubleshooting of intermediate and high level support issues, provide guidance and support regarding policy and to IT support staff and end users. Bellisario College of Communications at Pennsylvania State University is seeking a skilled IT Support Specialist to support the full spectrum of technology and computing needs of students, faculty and staff of the Bellisario College of Communications. ![]() ![]() The Information Technology Department, located in the Donald P. If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants. Please do not apply here, apply internally through Workday. Please do not apply here, apply internally through Workday.ĬURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please check with your professor and academic program for any additional technology requirements.CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process.
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